"Gp failing to read my medical records"

I have had a illiostomy for 15 years and my gp got the reception staff to call me to ask to question why I needed an exemption certificate. This caused severe distress and I requested an appointment with the gp due to the impact this has had on me mentally and was refused. The practise manager has arranged to speak with me yet didn't state whether she would make sure the form got sent off as a matter of urgency and still hasn't made me an appointment with my gp as I am struggling with now chronic anxiety and also now severely depressed due to the actions of the doctor and the practice manager. Mistakes like this shouldn't happen to anyone let alone a vulnerable patient. The voicemail I recieved caused so much panic and distress and I still don't have confirmation the exemption form has been sent off stoma supplies are an expense I cannot afford to pay for. And I meet the criteria for exemption its the doctor failing to look at my records that this review has been posted. The appropriate organisations have been contacted due to my concerns that this mistake isn't the first one I have experienced with this surgery. I understand the staff member who left the voicemail was only acting on doctors orders but she should have checked like the staff did who helped me fill out the form when they checked which condition I have on their computer to click the correct box on the form