"Ward was in chaos"

About: Newham General Hospital Newham General Hospital London E13 8SL

Posted by Natqw37 (as a relative), 4 months ago

Patient transferred to plashet ward.
High risk of catching infections. Ward was in chaos. Dirty...food left on the ward floors. Whiteboards full of dust. Not enough space for nurse to do checks on the patient, staff very rude and not caring to patients.. no one on top of cleaning bed sheets.
Staff on the desk were unprofessional and taking about how they couldn't be bothered as they hadn't had a break. Patients walking around and entering wards ..no nurses at all station on the ward..

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BHNT Central Complaints Team

Senior Complaints Officer,

Barts Health NHS Trust

Submitted on 03/02/2025 at 13:15

Published on Care Opinion at 13:15

Dear Natqw37
Thank you for your feedback about Newham General Hospital. We are sorry that the standard that we aspire to at Barts NHS Trust has fallen short of what should have been expected. We will ensure that your comments are shared with the service so that this can be looked into. If you decide that you would like to discuss or raise this further you can contact the PALS team on site via email address nuhpals.bartshealth@nhs.net, or Tel. No. 0207 363 9292 who be happy to provide you with guidance on how to do this.
Kind regards
Central Complaints Team
Barts Health NHS Trust

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