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Exceptional care

Posted By Happs99

"Exceptional care"

About: Royal Victoria Hospital / Accident & Emergency

(as a service user),

I had been feeling unwell for 24 hours with high heart rate and heart palpitations. I then felt dizzy and faint so made my way to Royal ED.

I had a heart rate of 140, high blood pressure and was very quickly triaged. I then waited 8 hours and not long into the night shift staff starting, I had my observations checked again.

Nurse Rose very quickly escalated me to a Doctor as my heart rate and blood pressure was now even higher. She was a brilliant nurse, very knowledgeable.

A doctor then saw me. He was brilliant, very thorough and kind. He quickly had me diagnosed with hyperthyroidism. Admitted me to a ward and started treatment.

The staff in ED were all very busy but they were working so hard and trying their best for their patients. I am reassured knowing that if I ever needed emergency care again, the Royal ED will again provide exceptional care.

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Responses

Response from John Barron, Service Manager, Service Manager, Urgent and Emergency Care, Belfast Health and Social Care Trust 4 months ago
John Barron
Service Manager, Service Manager, Urgent and Emergency Care,
Belfast Health and Social Care Trust

Submitted on 18/02/2025 at 08:53
Published on Care Opinion at 08:53

Hi Happs99,

I’m John Barron, Service Manager for Urgent and Emergency Care. Thank you for taking the time to share your experience on Care Opinion. I’m pleased to read you were triaged very quickly although followed by a longer wait to see a Doctor. Thank you also for acknowledging the efforts of staff in a busy department. Unfortunately, the entire Health and Social Care System remains under significant pressure and as a result this often results in long wait times.

Really great to hear about your experience with nurse Rose and that the doctor got you on the right care pathway quickly after a thorough assessment.

I hope you are now feeling much better.

Kind regards

John

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