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I cannot speak too highly of the care and attention I receiv...

Posted By Traquair 10

"I cannot speak too highly of the care and attention I received"

About: Scottish Ambulance Service / Emergency Ambulance

(as the patient),

On Tuesday morning end of January 2025 I had severe pains in chest and upper arms and I dialled 999.

The ambulance and two paramedics, Catherine and her partner, arrived within 15 minutes and in a very friendly but professional manner

Proceeded to carry out tests including ECGs and adminstered a spray under my tongue which gave some relief. After some time they took me in the ambulance to the A&E of Perth Royal Infirmary.

I cannot speak too highly of the care and attention I received from these two young ladies.

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 5 months ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 31/01/2025 at 15:01
Published on Care Opinion at 15:01

picture of Marie Kennedy

Dear Traquair 10,

I would like to express my gratitude on behalf of the Scottish Ambulance Service for taking the time to share your feedback. I am so sorry to hear that you were unwell and I do hope that you are feeling better. It must have been a very scary and stressful experience for you. It is great to hear positive stories about the work our wonderful staff provide. I'm especially pleased to hear that you received such high quality, timely care, friendliness and professionalism, as this is what we strive to achieve.

I would love to be able to pass this wonderful feedback onto the crew involved. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Marie,

Patient Experience Manager

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