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"Long wait for appointments"

About: Crosshouse Hospital / Gynaecology

(as the patient),

I had a follow up appointment in August, 8 months after a procedure.

Everything was not bad at this point so I was not offered any further appointments and was advised to phone if there were any further problems.

Less that 2 months later I of course began to have problems, as unfortunately I have an incurable, progressive, systemic disease.

I was told there were no appointments available and the first thing they could offer was a telephone appointment over Christmas. I was told they would check for cancellations and let me know if anything came up sooner. I explained that what was now happening to me was affecting my mental health very badly. I was told oh well phone your GP. I phoned and spoke to someone who had previously dealt with my complaints regarding the department and again there was nothing they could do.

A couple of weeks later I received a letter advising me my telephone appointment had been cancelled and my new appointment was in Feb 2025.

It has been 5 months of hell for me having to wait and you have to battle to get help. I cannot understand why they don't monitor an incurable, progress, systemic disease. If I had asthma or diabetes I would have clinics to attend for life but because what is wrong with me relates to women's health they simply don't care.

The grim reality for me is that I may lose the use of my bladder if it has spread further but it feels likes they don't care. It's not treated as an emergency whatsoever yet I could end up with a stoma and losing the use of my bladder as well as the terrible impact on my mental health.

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Responses

Response from Inna Sokolova, Consultant Gynaecologist and Clinical Director for Gynaecology and Sexual health, Obstetrics and Gynaecology, NHS Ayrshire & Arran 6 months ago
Inna Sokolova
Consultant Gynaecologist and Clinical Director for Gynaecology and Sexual health, Obstetrics and Gynaecology,
NHS Ayrshire & Arran
Submitted on 29/01/2025 at 11:41
Published on Care Opinion at 12:35


picture of Inna Sokolova

Dear Boona

I am sorry to hear that you have been struggling with your condition and that your experience of our service has not met your expectations.

I would like to discuss this further with you and would be grateful if you could contact my personal secretary on 01563825491 if you are happy to discuss this further.

I am looking forward to speak to you

Dr Sokolova

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Boona (the patient)

I called a week ago today as you requested and no one has called me back yet.

Update posted by Boona (the patient)

Someone eventually did call me back. There was no real outcome from the discussion, and they advised they would phone back again to confirm what I wanted. Any time I've spoken to someone from this department they have been defensive. Sadly, I feel this will never change and in turn, this means services might not improve.

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