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100 out of 100 for empathy, communication, medical assistanc...

Posted By Alex573

"100 out of 100 for empathy, communication, medical assistance and friendliness"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

Seen immediately and 29 hours later after successful operation was released.

I had been referred to Fife by Lothian health.

Staples removal was to be local but after four clinics only some staples were removed as leg was swollen.

I contacted NTC, was seen at 10 a.m. and by 11.30 a.m. was able to leave. During that time the nurse [Fiona-brilliant] removed a further 6 staples, organised an x-ray, identifying a further 9 hidden which with the help of a colleague and supervised by a doctor she successfully removed.

To everyone at the NTC who assisted in entire process [over 30 members of staff] I say thank you. 100 out of 100 for empathy ,communication, medical assistance and friendliness.

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Responses

Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife 4 months ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 30/01/2025 at 13:45
Published on Care Opinion at 13:45

picture of Andrea Bendowski

Dear Alex573,

Thank you so much for your lovely feedback and for taking the time to post on Care Opinion!

We’re delighted to hear that you had such a positive experience in NHS Fife and that our team was able to provide the care and support you needed.

It’s great to know that Nurse Fiona and the rest of the NTC staff went above and beyond to ensure your staples were fully removed and that you were well looked after.

We always strive to provide the highest standard of care, and it’s wonderful to hear that we achieved this during your experience.

Thank you for your kind words—they will be shared with the whole team.

Wishing you all the best in your recovery.

Andrea Bendowski

Orthopaedic Clinical Nurse Manager

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Response from Yvonne Robson, Senior Charge Nurse, Orthopaedic National Treatment Service, NHS Fife 4 months ago
Yvonne Robson
Senior Charge Nurse, Orthopaedic National Treatment Service,
NHS Fife

Submitted on 30/01/2025 at 17:56
Published on Care Opinion at 17:56

picture of Yvonne Robson

Good evening

My name is Yvonne, I am the Senior Charge Nurse within the Orthopaedic Outpatient Department.

Thank you so very much for providing such wonderful feedback. I am so glad you felt communication was good, you were cared for empathetically and had all the medical assistance you needed. We work exceptionally hard making sure each and every patient is treated as an individual and are given care tailored exactly to their needs. To hear your positive feedback really motivates us to keep working hard.

I already knew about your hidden staples as Fiona had shared her findings with me, I think her nurses instinct just knew there were more hiding. Thank you for sharing this very meaningful feedback for Fiona, I have shared it with her and she is very grateful for your kind words.

I will share your wonderful feedback with all of the NTC Team.

I wish you well during your recovery and orthopaedic journey. I look forward to welcoming you back to the National Treatment Centre for your follow up.

Best Wishes

Yvonne

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