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Waiting for surgery

Posted By branzz77

"Waiting for surgery"

About: Manchester Royal Infirmary / Trauma and orthopaedics Wythenshawe Hospital / Trauma and orthopaedics

(as a service user),

Saw consultant in 2023 regarding ongoing knee issue. Was promised steroid injection and further consultation about arthroscopy however this has not materialised. Been to 3 different hospitals around Manchester and not been helped, just patronised and cast aside. 

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Responses

Response from Connor Thomson, Experience and involvement officer, Patient Experience Team, Manchester University Foundation NHS Trust 4 months ago
Connor Thomson
Experience and involvement officer, Patient Experience Team,
Manchester University Foundation NHS Trust

Submitted on 13/02/2025 at 09:23
Published on Care Opinion at 10:32

Dear Branzz77,

Thank you for providing feedback on our services. We are truly sorry to hear about your experience, as this is not the standard of care, we strive to deliver. We have shared your comments with the senior management team of Trauma and Orthopaedics to ensure that your concerns are fully addressed.

The Directorate Manager for Trauma and Orthopaedics has extended her sincere apologies for the delays and the challenges you encountered during your visit. However, in order to look into the situation further, she would need more information from you. She is committed to looking into what may have caused the delays you reported and ask if you would like further assistance, please feel free to contact Jennifer service lead directly at 0161 291 6152.

Alternatively, you may wish to reach out to the Trust’s Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00111. The PALS team will be happy to discuss your concerns in more detail.

Kind regards,

Patient Experience Team

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