Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Extremely helpful, kind and efficient

Posted By South Eastern HSC Trust

"Extremely helpful, kind and efficient"

About: Bangor Community Hospital / Audiology

(as a staff member posting for a patient/service user),

I am writing to compliment you on an excellent service received by my mum at Bangor Audiology Clinic.

The appointment was arranged in a reasonable timescale and when it took place the audiologist, Sonni, was extremely helpful, kind, and efficient.

She offered advice, education and serviced the hearing aids so that my mum can now hear much better.

She was also extremely pleasant and attuned to dealing with an older person.

I would be very grateful if you can pass on my compliment.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nial Scott, Experience & Involvement Facilitator, Safe and Effective Care, South Eastern HSC Trust 2 months ago
Nial Scott
Experience & Involvement Facilitator, Safe and Effective Care,
South Eastern HSC Trust

I facilitate and champion the Involvement & Experience functions within the South Eastern Health and Social Care Trust

Submitted on 12/02/2025 at 09:13
Published on Care Opinion at 09:13

picture of Nial Scott

Good morning,

My name is Nial. I am an Experience & Involvement Facilitator within the South Eastern HSC Trust, and part of that role includes responding to any person who tells their story through Care Opinion.

I would like to thank you for sharing your mum's experience of the Bangor Audiology Department on Care Opinion. It is great to hear of how beneficial this appointment with Sonni has been for your mum by providing her with the right information and hearing aids to improve her quality of life.

I have shared your experience with the management of the Audiology Department, who thank you for your feedback and will ensure to pass on your story to Sonni and the wider team; and will also display your feedback in the clinic.

Best wishes,

Nial

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k