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I don’t know how they do it and always with a smile

Posted By horologiumnz48

"I don’t know how they do it and always with a smile"

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Ward 9

(as a service user),

I feel like SWAH gets bad press and it makes me so sad. My person experience last week was - Everything from the check in at A&E, triage service, assessment by medics, bloods and line insertion from nursing staff and nursing assistant staff right up to my surgeon and staff on surgical/gyane ward.

I have never experienced such care and attention. I felt so safe, listened to, communicated with and managed in a way that I’ll never forget. The staff are dedicated, knowledgeable and so caring amidst the pressure, waiting times, and stresses. We are so lucky to have these services on our doorstep.

A special mention to the staff on ward 9. They never stop! I don’t know how they do it and always with a smile.

Thank you again for all your care I’ll never forget it. 

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Responses

Response from Janet Sweeney, Assistant Nursing Service Manager ward 31 /32 Altnagelvin Hospital ward 3 & 9 SWAH, Wards 3.4. 31 & 32 Altnagelvin, WHSCT 5 months ago
Janet Sweeney
Assistant Nursing Service Manager ward 31 /32 Altnagelvin Hospital ward 3 & 9 SWAH, Wards 3.4. 31 & 32 Altnagelvin,
WHSCT

Submitted on 30/01/2025 at 13:31
Published on Care Opinion at 13:41

Hi horologiumnz48

My Name is Janet Sweeney I am the Assistant Nursing Service Manager for Ward 9 in SWAH. I have shared your story with the team in Ward 9 and they thank you your kind comments

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT last month
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 07/06/2025 at 15:17
Published on Care Opinion at 15:17

Dear horologiumnz48

my name is John Kerr, an Emergency Nurse Practitioner, based within the Emergency Department of the South West Acute Hospital. I shall be responding on behalf of the Emergency Department (ED) department, in relation to your post on the care opinion platform, about a recent visit to our department. I would like to apologise for the late response to your comments.

Firstly, I would like to thank you for taking the time to post your comment, and to remind you, that all comments are important to us.

As a team we take great pride in providing exceptional care under pressured times, always putting our patient first. From reading your post on care opinion, it appears we have achieved a high standard of care towards you during your time of need. I would like to thank you for this and I shall ensure all members of the ED team are made aware of your kind words and thoughts.

Finally, I hope this response finds you well and are recovering well from your recent bout of ill health

kind regards

John Kerr

Emergency Nurse Practitioner (ENP)

SWAH ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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