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I felt informed and at ease during my appointment

Posted By Suz13

"I felt informed and at ease during my appointment"

About: Gynaecology / Gynaecology Services Area 3

(as a service user),

I had an appointment for gynaecology as an outpatient. I felt nervous for the appointment and went to Area 3 as instructed and the male receptionist was helpful.

I then met Cheryl, who put me at ease, and I was seen by Dr. Stofberg, who was also very nice and explained what was going to happen at my appointment. I felt informed and at ease during my appointment. Everything was explained throughout and it was a relief to get results at the appointment.

I was informed I was to have medication to collect. I got a call from my GP surgery that day about the medicines. I also got a letter to update me of the appointment via letter two days after my appointment.

Great service at the gynaecology outpatient clinic. The only downside was the parking on the day, my partner missed my appointment as he was driving round to get parked for nearly an hour. 

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Responses

Response from Denise Marshall, Senior Charge Nurse, Obstetrics & Gynaecology - Outpatient Services, NHS Tayside 4 months ago
Denise Marshall
Senior Charge Nurse, Obstetrics & Gynaecology - Outpatient Services,
NHS Tayside

I manage the Gynaecology outpatient services, including the early pregnancy assessment clinic, Gynaecology clinics and the Gynaecology Assessment Unit

Submitted on 03/02/2025 at 15:31
Published on Care Opinion at 15:31

Dear Su13

Thank you for your feedback in relation to your experience at the Gynaecology Outpatient Department at Ninewells Hospital

As a service, we really do appreciate how nervous patients are prior to attending and we strive to ensure that we fully inform patients when they attend and provide an environment which allows them to feel comfortable and as relaxed as possible and it is always gratifying to learn that we continue to achieve this. I will share your feedback with Dr Stofberg, Cheryl and the team.

I hope you have now recovered and I wish you well for the future.

Thank you again

Denise Marshall, Senior Charge Nurse, Gynaecology and Early Pregnancy Outpatient Services.

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