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Wonderful engineers

Posted By footballxs57

"Wonderful engineers"

About: WestMARC (Glasgow)

(as a relative),

Husband powered w/chair needed an urgent repair, it was weekend and if it wasn't for Lindsay receptionist we would have been in trouble. A lovely engineer appeared his name David, he was kind efficient very helpful and polite he couldn't do enoug  to make sure Husband was OK and happy before he left.

He noticed chair needed new arm rests as he had none in his van he reported problem when he returned to the depot, we now have engineer coming back to mend the problem.

Company has always been very efficient when required and polite and caring.

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Responses

Response from Fiona Ballantyne, Occupational Therapist Team Lead, WestMARC, NHS Greater Glasgow and Clyde 3 months ago
Fiona Ballantyne
Occupational Therapist Team Lead, WestMARC,
NHS Greater Glasgow and Clyde

Submitted on 30/01/2025 at 10:47
Published on Care Opinion at 10:47

Dear footballxs57,

Thank you for taking the time to share your positive experience with WestMARC. We are delighted to hear that our team, particularly Lindsay and engineer David provided a helpful and efficient response to your urgent power wheelchair repair.

At WestMARC, we strive to deliver prompt and high quality service to ensure the comfort and independence of those who rely on our support. Your feedback is truly appreciated, and I will make sure to pass your kind words to Lindsay, David and the team.

Best regards,

Fiona Ballantyne

Occupational Therapist

WestMARC

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