"Messages are not getting through to patients…"

After having a blood pressure test and a blood test. Things have gone downhill for me. I have had my medication changed which was not a problem. The blood test has been redone 3 times so far because my sodium levels are low (as they have been for years). After a conversation with the surgery it was decided I had to make my own appointment for the following week (the Doctor being unable to do this). This call was received late on a Friday afternoon which didn't allow any time to make the appointment. So the following Monday I went to make the appointment which was agreed at 7.40am that week. Which, when I attended , the nurse informed me that I should have made the appointment for 09.00am as this is the time for optimum levels of I presume sodium. I have not had the results. Also I was expecting a phone call from the econsult team this morning about my blood pressure, that didn't happen. In amongst all this I received from the surgery some information about low sodium which I can honestly say absolutely terrified me. I haven't been the same since. I am now a very very scared person who is looking around every corner for whatever horrible symptom or range of symptoms I am about to encounter. Why did the surgery or the person who sent it do this to me. Its all very well letting people know what is wrong with them, but by text/email. I think this warrants a face to face whereby questions or tfeatments may be asked about it at the time. I am a very level heade person, my mother died of this condition and I know how horrible it can be for the patient. I don't need a text to frighten me about it. I am now sat here thinking how long I've got and the effect this illness will have on my family. Also, I am hard of hearing, talking to people from the surgery is difficult for me, I have got things wrong in the past and have asked for the written word. The surgery have taken no notice whatsoever, there must be others like me, however, whatever form of communication I would ask that the patient is asked if they want information and that it may not be very nice. I did not want it on this occasion - it did not make any difference to me whether I knew it or not.