"Awful practice - wouldn't recommend "

Very, very frustrating trying to get any information from them or being able to book an appointment. They have messed up my referral and now it is like getting blood out of stone trying to get any update whatsoever on it. They only have one care coordinator so when they are off there is simply no replacement or notification to patients that they are off (especially when I was told I would get a ring back the week after but this clearly isn't going to happen now). I had an appointment where its taken over 2 months to simply get my results back when they said it would be a week. There has clearly been a mistake and instead of being on top of this, I have just had to continuously chase as they lack any pro-activeness from their side.

Equally they will just lie to you to cover their own back (i.e. saying someone from their team left a voicemail when they didn't, claiming they told you it was an in-person appointment when they didn't). It is fine that mistakes happen but when they give no solution whatsoever to remedy them it just puts more stress and onus on patients to try and rectify their mistakes.

Also, while reception staff are polite they are very unhelpful and not very useful when actually trying to solve issues and the doctors you speak to can range from outright rude to lovely so just luck on who you might get.

They used to be a good practice, so not sure if they have got new management, etc. but in the last year or 2 the quality has drastically decreased and I actively tell people to not sign up.