"Appalling service "

My sons been suffering from tonsil issues for over a year now, he is 4 years old, this started when he was 3. I get given different information each time, nothing gets done about and now a new rule a doctor doesn't need to see you a pharmacist would suffice. So why do we need to be registered to the GP and why do they need the funding. Maybe make more funding towards the pharmacies. He suffers from tonsil pain so often cannot eat, missing school and they do nothing about it. Extremely poor surgery. Complaints make no difference too, I've complained twice when it's related to my children, can't be bothered about myself.