"Care and Efficiency"

In 2024, I was referred to an Orthopaedics Surgeon by my Surgery for consideration of a shoulder problem. The Surgeon advised a Replacement joint and from that point onwards, I attended Southmead for Pre-Med and Preparation and the actual surgery. On each occasion I have to congratulate the staff from Reception through to Anaesthetist, Pharmacy, preparation and nursing and theatre staff for their care, consideration and kindness at all times. During my early appointments through to the day of surgery and afterwards, there appears to be a thread running through the whole hospital of efficiency and understanding coupled with an air of kindness. That kindness is so gratifying and supportive when one is submitting to serious surgery. I thank all the staff and volunteers for their support at all times during this episode. Please keep it up, it is a credit to you all from cleaner through to surgeons. Thank you.