"Fantastic surgery that takes an holistic approach…"

Westfield is a small, individual practice and very responsive to patients needs. I have chronic health conditions, last weeks bloods threw up some unexpected concerns. I was called immediately to come in for a face to face appointment with my registered GP. I was seen on time. GP was very reassuring, she took time to explain my results and ensured that I understood them. As alarming as my results were, I felt supported and reassured that I wasn't alone and that we had a clear plan moving forward. As has often been the case, the GP gave me the time required to understand and process the information. At no time did I feel that she was watching the clock, it felt that it was as important to her as it was me to understand the results and make a plan to positivity move forward. I think it is important that each patient, when necessary, is given the time they need to process, discuss and understand a diagnosis. I am happy for my appointment time to be delayed if it means another patient is being given the time and attention they need. In my experience, appointment times usually balance out themselves meaning no one is greatly inconvenienced but each patient is given individualised care.

When making an appointment there is the option to book online, or you can easily speak to a human at the end of the telephone line. It is easy to make repeat prescription requests, onine, by email or over the telephone. Westfield is a smaller individual surgery, so it may not have some of the bells and whistles larger and super sized practices have, but what Westfield does have is precious and seemingly rare. They have professionals who take an holistic approach to know you as well as your medical condition.