"Poor communication "

I visited a&e over 6 weeks ago after dislocating my elbow. Still in pain over 6 weeks later I rang up to see someone about it.

Whoever answered the phone answered with "Yeah?" Which didn't seem professional. I then explained why I was ringing. Without explaining anything, they put me through to somewhere that rang until it cut off.

I rang back again, explained what just happened and they said it was closed so I needed to call back the following day.

I rang back the following day, again explained why I was calling. Was put through so someone who booked an appointment but for Cumberland Infirmary. I said I didn't call Cumberland Infirmary and that I don't live near there. They then looked at the consultants diary and said he was at Whitehaven on Friday 24/01/2025 and was available anytime after 10:00am.

On 24/01/2025 I arrived at the hospital to be told I'd missed my appointment. I explained that I was told "Anytime after 10am". The receptionist laughed at my inconvenience of travelling in Storm Eowyn and paying for parking only to waste my time and money. When I originally rang it was another receptionist on who said "Anytime after 10am" so why would I question it.

Now I have to wait longer to be seen, hoping that I've been given the correct guidance when though I've been let down already.

All in all a very poor level of service from Whitehaven Hosp and disappointingly unprofessional.