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"The care I received was outstanding"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / Medical Ambulatory Care University Hospital Wishaw / Stroke Unit (Ward 11)

(as the patient),

I was admitted with a suspected stroke and the care I received from start to finish was outstanding. Sue who seen me in A&E was kind, compassionate and explained everything thoroughly.  

Spent a night in ambulatory care due to the pressures on the service, again the care was great. 

When I moved to ward 11 the care and dedication was outstanding despite the challenges of being short staffed and being extremely busy.

I must say that Lorna and Katie who cared for me were exceptional. The devotion to their patients was clear and nothing was a bother. They had empathy and created a warm and friendly environment.

Simone and Caitlin the CSW’s were also outstanding. Always a smile, cheerful despite the demands on them.

Despite a worrying time the staff put me at ease and kept me updated at all times!

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 3 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 27/01/2025 at 10:19
Published on Care Opinion at 10:19


Dear TK1

Thank you for your comments on this care opinion platform. I am sorry to hear you required to attend the Emergency Department here at University Hospital Wishaw and I am delighted to read of the help and support you received from both the Medical and Nursing staff.

Our staff will fully appreciate what you have outlined as your experience as a patient and I hope that your recognition of the professionalism and dedication of the staff, who provide selfless care with compassion, will provide some comfort for those who are currently experiencing delays due to the pressures within our health care system.

I will ensure your comments are fed back to the teams

Kind regards and I hope that your health is improving

Best wishes

Faith

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