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Care following heart attack

Posted By Devonian

"Care following heart attack"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Cardiology Pilgrim Hospital / Cardiology

(as a service user),

The first signs of a heart attack started around 10.30pm and by 11pm my wife called an ambulance and we were advised one would not be available for two hours. My wife was told to give me 4 75mg of aspirin which she did and after a second 999 call because of my deteriorating condition a Paramedic arrived and I was stabilised. Once he arrived I felt my situation was stable and I was in good hands.

Arriving at Boston Pilgrim hospital I was triaged and after various tests including an ECG I saw a Doctor and a Cardiologist and felt my treatment was both timely and comprehensive.  

Staff could not have been more attentive despite the pressure they were under.  There was a long wait before a bed on the cardiac ward was available, however I was subject to frequent checks on my welfare just as if I had been on a ward. I was also given drinks and food.

The ward was an oasis of calm, although staff had several medical emergencies to content with plus some difficult issues with a few patients. All this was dealt with a smile and professionalism.

After further tests I was advised by the Doctor and cardiologist of what had happened and that I would be transferred to Lincoln hospital. The transfer went smoothly and the ward was just as good as the Pilgrim hospital and staff could not be faulted.  I subsequently had an Angiogram and a stent was fitted and I am now home feeling fit and well.  

I felt my care and stay in hospital was five star and even the food and drinks were good, however what does stand out the most is the quality of all staff including the cleaners and their friendly disposition which made an unpleasant episode very bearable. So thank you everyone.

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 5 months ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 27/01/2025 at 08:42
Published on Care Opinion at 08:42

Dear Devonian,

Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you and your wife. We are very proud of our ambulance crews and how they remain positive despite the high demand on our service at this time.

We are pleased to hear that, after being advised of the waiting time for resources, you followed advice to take aspirin and called back as your condition sadly continued to deteriorate. Our crews arrived as quickly as possible to help you and we are glad to hear how friendly you found them.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via our website, completing a compliments form or via our voicemail line 0333 012 4216 (where we aim to respond to details left within 3 days – please note this is not a “live line”).

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 5 months ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/01/2025 at 10:27
Published on Care Opinion at 10:27

picture of Sharon Kidd

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the worrying start to your journey with the delay in the ambulance, but we are relieved to know that the paramedic’s arrival provided you with stability and reassurance during such a critical time.

We are delighted to hear that your care at both Boston Pilgrim Hospital and Lincoln Hospital met your expectations and that you felt supported and well looked after throughout. Your kind words about our doctors, cardiologists, nursing staff, and our cleaning team mean a great deal to us, especially during what can be very challenging times in healthcare.

It is encouraging to hear that the professionalism, attentiveness, and friendliness of our teams made a difficult situation more bearable for you. Providing compassionate, high-quality care is at the heart of what we do, and knowing that you felt well cared for is a wonderful reminder of why we strive to do our best every day.

We will ensure that your lovely feedback is shared with the staff at both hospitals—it will mean a great deal to them to know their efforts are so deeply appreciated.

Wishing you continued health and well-being.

Best wishes

Sharon

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