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"Discharged home during red weather alert"

About: Glasgow Royal Infirmary / Urology( Ward 70)

(as a service user),

I attended GRI for a cystoscopy and botox in late January. I'm autistic and was taken into a room and told I was being marked for a cystectomy bladder removal, a completely different procedure which is major surgery.

This sent me into a complete meltdown. It was confirmed this was an error and I had the correct procedure completed. My surgeon Mr Morton kept me in overnight and visited me on rounds, saying I could go home however it would be until after 5 due to the red weather warning and it being unsafe, unless I chose to self-discharge. I did not make this choice.

He went to theatre and about noon I was woken up by a nurse and told ambulance transport would be there in approx. 45 mins and rushed to get ready. They were very unhelpful at assisting me with getting ready. I have mobility and other needs and require supervision and carers and one cheeky comment was made by a staff nurse about how I managed to walk to the toilet fine with my stick the day before, totally different from showering and getting ready.

I had also previously buzzed for help returning to my bed and was met with 'what is it' and practically shoved back to bed from behind rather than being given proper assistance.

The ambulance crew arrived who I'm known to, and they were surprised and said they didn't feel comfortable transporting me. I subsequently received another red warning alert saying not to travel, the ambulance crew said I could object but the whole mood and morale on the ward was grim and I didn't feel comfortable objecting.

The journey home was terrifying, the ambulance was shaking from side to side, the radio was going off every other minute with updates of road closures, trees falling down, etc. We had to go a back way from Glasgow to Paisley to avoid the motorway.

When they were removing me from the ambulance at my home it was shaking vigorously, there was debris flying around and the chair was shaking on the ramp which they had to close quickly as it was causing the ambulance to shake so badly.

Not only this I came home to my power turning on and off constantly which is not what I need when I'm still feeling rubbish. I feel the staff went against what the surgeon said. I'm disgusted, as is my family especially when the surgeon made it clear to heed the weather warnings.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 30/01/2025 at 11:45
Published on Care Opinion at 11:45


picture of Nicole McInally

Dear NMANM

Please accept our sincere apologies for your experience at Glasgow Royal Infirmary. We are very sorry for the additional upset and distress this caused you. You have raised a number of issues, and we would be grateful if you could contact Suzi Madden, Lead Nurse on 0141 201 3564 to discuss this further.

We hope you are feeling better.

Take Care

Nicole

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Update posted by DMANM (a service user)

Hi, I have tried to get in contact and have left messages, but have not had a response, Thanks

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