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Excellent service from frailty team

Posted By whiskeywz85

"Excellent service from frailty team"

About: Victoria Hospital / Geriatric Assessment

(as a relative),

My 91 year old father was admitted to Victoria hospital Kirkcaldy. He is blind and deaf and was complaining of constant exhaustion.

My family can’t thank Louise (ANP Frailty Team) enough for the excellent service she has provided. Not only did she spend time listening to my Dad but also spent time with me to help me understand his needs.

He’s now home with a care package and life is better for us all. Thank you Louise, a job well done.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 4 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 23/02/2025 at 19:19
Published on Care Opinion at 19:19

picture of Siobhan Mcilroy

Dear whiskeywz85

My name is Siobhan McIlroy and I am the Head of Patient Experience in NHS Fife. Sorry for the delay in responding.

Thank you for sharing your heartfelt experience at Victoria Hospital in Kirkcaldy. It's wonderful to hear that Louise from the ANP Frailty Team provided such excellent care for your father. Her dedication to not only listening to your father's concerns but also taking the time to help you understand his needs is truly commendable.

It's great to know that he is now home with a care package, making life better for your family. Thank you, Louise, for a job well done! Best wishes to you and your dad. Take care, Siobhan

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Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 4 months ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife

Submitted on 25/02/2025 at 13:03
Published on Care Opinion at 13:03

picture of Theresa Rodigan

Posted on behalf of Louise Oliver, Frailty Team Lead and Advanced Nurse Practitioner

Dear whiskeywz85

Thank you so much for your kind words. It was truly a privilege to support your father and your family during his time in hospital. Providing compassionate and person-centered care is at the heart of what I do, and I’m so pleased that our interventions have made a positive difference for you all. This is the standard we strive to deliver for all our frail patients, ensuring they receive the care and support they need. Wishing your father continued comfort at home.

Kindest Regards

Louise Oliver



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