Text size

Theme

Language

"Unhappy"

About: Southglade Medical Practice

Unhappy with the new app that we now have to book appointments on. Not easier. Don't want to see you face to face anymore not willing to give you more time to see the doctor. Asked for a double appointment and was refused. No option to pick the doctor you have been dealing with.

How can you see someone's health over the phone!! This is why so many serious health conditions are missed. I work full time and this app has now made it a 100 times harder to book in an appointment.

Also the receptionists are always chatting away regarding none work issues. While people are waiting to be seen.

I am thinking of changing doctors, to a surgery that actually cares.

Finally booked an appointment but had to go down to the practice. Just kept saying I need to go on the app. What about the people who do not have access to this ??

Borderline povertyism- discrimination against people who can not afford to access the app.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southglade Medical Practice 5 months ago
Southglade Medical Practice
Submitted on 24/01/2025 at 09:46
Published on nhs.uk at 09:46


Thank you for your review and we assure you that your comments are taken seriously.

We are disappointed that we were not able to meet your expectation on this occasion and we welcome your feedback to help us improve our service to you and other patients.

It may help to understand that our new appointment booking system has been put in place to enable a more thorough triaging process to ensure that patients are seeking healthcare advice and treatment from the appropriate services and healthcare professionals. We ask that our patients use this system first and foremost. However, for patients who do not have the capability and/or capacity, we have a process in place to ensure that they too can seek care from our Practice.

We thank you for taking the time to provide this feedback.

Ms J Smith MAPharmT

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k