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"could not have been more accommodating"

About: Antrim Area Hospital / Day Surgery Unit

(as a carer),

My son had a day procedure today in AAH.  Every single person we met, from the receptionist, nurses, HCA and Dr's were all amazing.  My child was a bundle of nerves before going into hospital but as soon as he was talked to by various staff he was more or less immediately put at ease and he was so chilled for the rest of his time there. Happy to say the procedure went well, I was kept informed at every stage and staff could not have been more accommodating.  We had came to ward at a bit of a stressful time as another child was having problems but the staff remained calm, professional and attentive to all.

Special shout-out to the student nurse also on shift, this was her first placement but you wouldn't have known with how she conducted herself.
Thank you so much Antrim Area day surgery staff. 
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Responses

Response from Annette Shaw, Ward Manager, Antrim & Whiteabbey Day Surgery Units, NHSCT 4 months ago
Annette Shaw
Ward Manager, Antrim & Whiteabbey Day Surgery Units,
NHSCT
Submitted on 27/01/2025 at 12:47
Published on Care Opinion at 12:47


Hi Elaine715,

My name is Annette Shaw and I am the ward manager of the unit.

I am delighted you had such a positive experience in the unit, the staff do try their best to ensure that all children are looked after at what can be a very stressful time for both them and the parents.

The staff have alot of experience working with children and at keeping parents well informed.

I will pass on your kind words to our student also.

Thanks Annette.

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