"Last minute cancellation"

After having had a really positive experience up until this point, I was shocked to have had my diagnostic excision cancelled less than an hour before the appointment was due to take place.

As a person who struggles with anxiety, I was already feeling apprehensive and had had family travel down from Liverpool to take me to and from the hospital as I'm prone to fainting. They had already arrived when I was told by human error my slot had been double booked and that there was nothing else available on the same day.

As a result my family unnecessarily spent money and time out of work to come down to Birmingham and will be doing the same at my rescheduled appointment, as they recommend you bring someone with you. If someone had checked the schedule the day prior, this could have been avoided.