"Impressive service - again"

I attended an outpatients appointment for an epiretinal membrane and cataract. Apart from some confusion over which entrance should be used for outpatients (various signs pointed in different directions), I was impressed from the outset by the friendliness, good humour and efficiency of all the staff with whom I had contact. As always, the clinic was very busy, but it seemed to run like a well-oiled machine without the stressful atmosphere that I've encountered elsewhere. I had been given a sight test, dilation drops, retinal scan and a consultation with a surgeon all within an hour and a half. The consultation itself was excellent and unrushed with the doctor explaining everything very thoroughly and answering most of my questions before I had chance to ask them. As on my previous visits, the first of which was as an emergency due to a retinal detachment, I was very impressed. Many thanks to all concerned.