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"There to help and reassure you"

About: Justice Teams / Hamilton Justice Team

(as a service user),

Immersive Reader

I have been under the care of this team at Hamilton, for a few years, attending regular meetings about my care needs, as well as mental health too, and what issues I had, if any, in the community etc.

Gemma was really professional, and attentive, i really felt at ease in speaking to her at regular intervals, both at the office and on the phone. The appointments are always on time and I had found that speaking to her was welcoming and at first I was apprehensive, naturally, at seeing someone new (as previous worker had left, and before that I had attended another office also). The team at Hamilton aren't there to judge or criticise, but really felt listened too by Gemma and Karen, and i was always at ease with knowing I could call them anytime for any issues that arisen. (Which I did do a few times with an inquiry or two I had). Also at review meetings the TL and managers also are very professional and I felt as my time there has now ended, that having that support for a time has really helped me move on with my life, for the better, and to ensure that I have the tools needed to deal with issues that arise, by myself and those around me.

I would say to anyone about to start their story here, that it isn't as daunting as you may first think, going in to the office to speak to someone on a regular basis etc, they are there to help and reassure you as well as ensure you are on the right path for as long as you need to.

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Responses

Response from Lesley McDonald, Team Leader, Womens Justice Team, South Lanarkshire Health & Social Care Partnership 7 months ago
Lesley McDonald
Team Leader, Womens Justice Team,
South Lanarkshire Health & Social Care Partnership
Submitted on 24/01/2025 at 13:45
Published on Care Opinion at 13:45


Immersive Reader

Hi my name is Lesley McDonald I am one of the team leader's in the Hamilton office, I would like to thank you for taking the time to upload your response. and it is good to hear that you have had a positive engagement with the service and your workers.

I am glad your time on your Order has offered you a the tools you believe you needed to deal with issues that arise, and this has had a positive impact on your life and the others around you,

I wish you luck in the future

lesley

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