"Poor Service unhelpful reception staff"

Having been a patient there for a number of years when the service was excellent Over the last couple of years, it's been very difficult to and on various times impossible to get through to make an appointment, when you your met by unfriendly and unhelpful reception staff, having tried in the last couple of days to make an appointment I was met with the usual excuse all the appointments had gone for the day, I asked if I could could get the one the following day or next day, but was told I had call in when the lines opened at 8am,which as we know is virtually impossible to get through, I was told I could use your online service to book an appointment but myself like many others don't have a computer and I don't want one, I was told most people use the online service now which is taking the telephone appointments ones virtually impossible I got the usual answer from the reception staff that your very busy all the time, well whenever I have been able to get appointment or a blood test the waiting room is nearly empty. Shame it used to be a good doctors practise but not anymore I'm afraid, and to be perfectly honest cant see it getting any better