Text size

Theme

Language

"Outstanding assistance by two nurses"

About: Royal Devon & Exeter Hospital (Wonford) / Endocrinology

(as a relative),

As two citizens of an age well past our sell by date of three score years and ten we would like to compliment two nursing staff at the RD&E hospital Macleod Endocrinology Clinic who went above and beyond in looking after our welfare and ensuring follow up appointments were made.

Nurses Rhianne and Claire took it upon their selves to assist us when we both felt abandoned by the NHS. .

When my wife's medication was delayed at the NDDH Barnstaple pharmacy I would contact either Rhianne or Claire who managed to ensure that the medication was forwarded by courier to our local Medical Centre.

When the wonderful Dr Brooke was unfortunately away and follow up appointments were not forthcoming, I contacted Rhianne and Claire they arranged for a consultant to call us at our home to discuss our concerns and arrange for follow up scans at NDDH and RD&E Hospitals.

Nothing seemed to be too much trouble to them, and I felt grateful to them for rescuing us, in our time of need.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michael Craddock, Patient Experience Coordinator, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Michael Craddock
Patient Experience Coordinator, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 03/02/2025 at 09:54
Published on Care Opinion at 09:54


Dear Scuba Diver,

Thank you for taking the time to leave your feedback.

Your comments have been forwarded to Charlotte Preston, Admin Line Manager for Gastroenterology, Hepatology, Diabetes and Endocrinology at The McCloud Diabetes and Endocrine Centre. Charlotte has asked me to relay the following response:

‘Thank you for taking the time to let us know about your experience in the Macleod Endocrine service – I have shared this feedback with the team and they are very pleased to be recognised for their commitment to their patients.’

Once again, thank you for providing your feedback.

Kind regards,

Michael

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k