"Absolutely abysmal surgery "

I have my friend writing this as I’m embarrassed to say I’m dyslexic , I had a triple heart bypass feb 2023 I need regular blood tests because of the medication I’m on so it doesn’t effect my organs, tried to book a blood test only to be told that the dr needs to see me , the receptionist told me I have to book the appointment through patches , I explained I’m dyslexic and I can’t understand what to do , her reply come down and we will show you how to use it , I’m sorry but I’m dyslexic I replied but she was still stating that I need to go down to the surgery and they will show me, she said it didn’t state that on my medical records that I have learning difficulties I’ll find that insulting as why would it be on your medical records, all she kept saying she was sorry there was nothing she could do but if I have problems to ring the surgery, I explained I am ringing the surgery to which she replied. I’m sorry there’s nothing I can do because of my heart operation I still have trouble with my heart as I have another blocked artery and im stressing and getting chest pains again all because they don’t understand , that people out there do not understand how patches work , and it’s stressful for them , I’m now gonna have to ask my friend if he can do it for me , why take on more patients, when you can’t cope with the ones you already have , absolutely disgusting