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Amazing service

Story from nhs.uk

"Amazing service "

About: Parkstone Tower Practice

I am registered as a temporary patient with Shore Medical.

I was in urgent need to see a Dr. I was contacted by the patient care team 1 hour after registering as a temporary patient and was offered an appointment an hour later. I was unable to make this appointment due to transport issues so was then offered a different appointment at 9am the next morning.

The Dr I saw was very patient, thorough and knowledgable. The Dr has set things up at the surgery so I am able to access all services and my prescriptions with ease. I feel very confident about the care I will receive whilst I am staying with my daughter in Poole.

Thank you to the Dr and the surgery team for a fantastic service. This is the NHS at its best.

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Responses

Response from Parkstone Tower Practice 6 months ago
Parkstone Tower Practice

Submitted on 27/01/2025 at 09:27
Published on nhs.uk at 09:27

Dear Hugh Jones,

Thank you for taking the time to post a review of the services you received as a temporary patient with our surgery. We are pleased to hear that you were able to access an appointment, urgently. You saw a doctor who was thorough and knowledgeable and who was able to set everything up for you so that you could access care and prescriptions whilst staying with your daughter in Poole. Your feedback will be shared with the team at Parkstone Towers and is very much appreciated.

Anne Holburn

Patient Liaison Deputy Manager

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