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"Thank you all"

About: Royal Devon & Exeter Hospital (Wonford) / Oral & Maxillofacial Surgery

(as the patient),

My appointment was absolutely on time. I met the doctor and 2 of her colleagues and they put me at my ease immediately. They asked me if I understood the procedure I was about to have and even though I did, they carefully explained it all to me in detail. They asked me if I was happy with what was about to happen, and I said I was. I was having a small wart removed from the roof of my mouth. The doctor and her colleagues encouraged and praised me throughout the operation for my reaction. The procedure was very quick and painless. I felt very reassured by everything they told me. They explained every step of the procedure as we went along. The area was cauterised, and I had stitches. Since then, I have had no trouble at all. it was suggested I have a follow-up phone call in 3 weeks to give me the result of the biopsy. Unfortunately, I cannot have that until the beginning of March due to availability. I was extremely satisfied with the care, the kindness, and the concern that everyone showed me. 

Thank you all. 

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Responses

Response from Deborah Blakes, Specialist Senior Dental Nurse (Eastern Services), Oral Maxilliofacial Surgery and Orthodontics (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Deborah Blakes
Specialist Senior Dental Nurse (Eastern Services), Oral Maxilliofacial Surgery and Orthodontics (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/01/2025 at 11:36
Published on Care Opinion at 11:36


Dear Wench53,

Thank you for you lovely feedback.

We are pleased to hear you were seen on time and had a positive experience, with everything well explained.

We are glad that you had no problems post treatment.

Apologies you had to wait longer than requested for your results, we try our best to keep appointments to the requested time but sometimes due to staff shortages this cannot be achieved.

If you are concerned about anything in the meantime please ring us at any time and we will do our best to reassure you and answer any questions.

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