"Total denial from hospital admin"

I responded to a request for feedback on the MSK Service, which I did and was in response immediately requested for this feedback, which I am now giving including the background as well.

I had a severe pain in the back (with zero flexibility in backbone) and separately shoulder pain (long term 9 months). The GP put me on a medication and said contact physio when able. I contacted the physio as requested and after examination they said they would refer me to Hythe hospital for 1. a set of (6?) sessions of physio (manipulations), which I was told should happen quickly and 2. also put me on the waiting list for the necessary injections to the shoulder. I was told and given in writing that I should contact the hospital in 7 days, which I did.

I received total denial from the hospital admin and was sent back to physio practice whose admin said no access to records allowed so sent back to GP admin. GP admin confirmed able to send message to physio (as in physio practice) that hospital can't find a referral about anything and requesting follow-up.

One week later I made contact with hospital where the admin was now able to find a referral to the physio department but nothing on injections or to join the waiting list. I agreed to the first available appointment two months in the future and was immediately sent an email confirmation with a standard request for feedback on how the MSK Service did. Fortunately, I made a copy of my response to the two questions of What Happened and What could be better and I summarise those below.

My visit, as you call it, was a telephone call made to chase up again the lack of previous response to a referral from a GP and physiotherapist who determined after examination that I required a course of physio, and injections for which there is a long waiting list. The service went into denial mode and did not progress. All I got (I believe) is a future appointment to cover the same triage again rather than just do what has already been identified. Feels to me like the service has delayed my treatment further rather than actually getting on with what a professional has already stated is required.