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"Great practice"

About: Orchard Surgery, St Ives

We are quite new to practice and was very wary of joining but I can honestly say it was a good choice. We have been treated with respect and dignity. All the members of staff we have seen from doctors to nurses to receptionist have be brilliant. My husband has complex medical problems and they have treated him with the upmost care. O know if you wish to see a specific doctor then you may have a wait but then that is up to you.

I would like the radio to be a wee bit louder so we can hear it and not the receptionist booking appointments!

My husband had to have bloods taken and the young lady who took it was excellent. He said he didn’t even feel the needle go in.

I like that you can get a telephone comsulation as it saves time having to go to practice.

The only thing I find is one or two of receptionist are very blunt makes you feel guilty for ringing. My husband has to have blood test every two weeks and one of the receptionist called to make appointments in advance so we don’t have to struggle to get booked in. I found this very good service

Keep up the excellent work Riverport

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Response from Orchard Surgery, St Ives 3 months ago
Orchard Surgery, St Ives
Submitted on 20/01/2025 at 12:19
Published on nhs.uk at 12:19


Dear Nikki,

Welcome to Riverport Medical Practice. Thank you for your feedback on our services. I will discuss your feedback with our Reception Team so they can help improve the service they offer.

We invite all patients to join our Patient Participation Group to support the Practice, learn about General Practice, and help us achieve our aims and targets for the services we're offering. More information is available on our website at

https://www.riverportmedicalpractice.nhs.uk/practice-information/patient-participation-group/

Kind regards,

Riverport Medical Practice

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