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"Great GP Practice "

About: Park Lane Surgery

So many negative comments/reviews on GP surgeries in general. I cannot find fault with Park Lane. Yes, I may have to go on-line to request an appointment but I have always had someone call me to arrange for me to see a Doctor. The receptionists are all friendly and very approachable. I have also had the pleasure recently of being seen by a Nurse who was so kind, explaining everything to me, not rushing, and making me feel a valued patient. From the office side, I had a call querying a new prescription request. The lady was so polite and kind. I explained that ideally I did need the prescription to take on holiday with me - in 2 days time. She said she would do her very best to get this sorted within the short time scale but could not promise bearing in mind it was a Friday afternoon. On the Saturday morning I went to my local Chemist, with my fingers crossed!, and there was my prescription ready for me to collect in time to take away on my holiday the next day. Thank you!

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Responses

Response from Park Lane Surgery 4 months ago
Park Lane Surgery
Submitted on 10/02/2025 at 10:15
Published on nhs.uk at 10:15


Dear Mrs Meek

Thank you for your review.

I agree that there are so many negative comments/reviews in GP surgeries in general, so it was lovely to receive your positive review.

The staff at Park Lane Surgery work extremely hard to meet patients’ needs and although it is not always possible to meet the demand for appointments, the staff ensure that they deliver the highest standard of care possible, which includes ensuring patient’s receive their medication when they need it.

With kindest regards

Helen Conaghan

Practice Manager

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