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"Caring compassion"

About: Queen Elizabeth University Hospital Glasgow / Breathing and lung problems (Respiratory Wards 7a, 7b, 7c & 7d)

(as the patient),

I was a patient in Ward 7B of QEUH to have ‘medical talc’ inserted to alleviate symptom mesothelioma. I was supposed to be in hospital for 4/5 days and due to a series of problems ended up there for almost 2 weeks.

On my first three nights in hospital I required emergency treatment from the night staff and I will never forget the compassionate care I received from Staff Nurse Annam assisted by Frances. On the third evening their calm professional care  helped me when I was in great pain and very fearful with what turned out to be blood clots causing pressure on my heart to get through that night.

The next evening Annam spent time with my daughter and me to explain what had happened. As that was her last night on duty I didn’t think I’d see her again, however I was still there on the following week when she came on day shift. What a lovely surprise I got when her smiling face came into my room at 6.45 in the morning - before she was due to go on duty. She sat at my bed and we talked not just about me but what was going on outside and a little about her family.

All the medical and nursing staff were great but on those nights when things were bleak Annam and Frances shone like diamonds and I will forever remember their caring compassion and be so grateful.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 29/01/2025 at 09:09
Published on Care Opinion at 09:09


picture of Kevin Torbet

Dear Ibby

Thank you for sharing your heartfelt experience of the care you received in Ward 7B at the Queen Elizabeth University Hospital. We are truly sorry that your hospital stay was longer than expected due to complications, but we are delighted to hear that our staff provided you with the compassionate care and support you needed during such a difficult time.

Your kind words about Staff Nurse Annam and Frances highlight the dedication and professionalism our teams strive for every day. It is incredibly rewarding to hear how their care and reassurance made such a difference to you and your family during those challenging nights. We will ensure that both Annam, Frances, and the wider team are made aware of your gratitude, as it will mean so much to them.

At NHS Greater Glasgow and Clyde, we are committed to providing the highest standard of care, and we truly appreciate you taking the time to acknowledge the exceptional efforts of our staff.

We wish you all the best in your ongoing treatment and recovery.

Kind regards

Kevin

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