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"Excellent service at Ultrasound"

As a follow-up to my Cystoscopy appointment last week, today Friday the 17th of January, I attended the Folkestone hospital for an ultrasound scan.

I arrived at the hospital approximately 25 minutes before my appointment time and reported to reception and was shown where to wait.

I barely had the chance to sit down when a lovely young lady with a name that sounded like an item of currency invited me into the examination room and confirmed that she would be doing an ultrasound scan of my bladder and kidneys.

At this point I was invited to make myself comfortable on the couch and was asked to pull up my t-shirt to expose my tummy. She then applied the jelly and commenced to examine my full bladder. After this I visited the toilet and returned to the examination room for examination of a less full bladder and kidneys. Was quite interesting to watch this procedure on the screen.

With this procedure completed, I left the building approximately 10 minutes before my appointment time!

Thanks to the staff member I met today for her friendliness and professionalism. A credit to the service.

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Responses

Response from Royal Victoria Hospital Folkestone 4 months ago
Royal Victoria Hospital Folkestone
Submitted on 22/01/2025 at 13:58
Published on nhs.uk at 13:58


Dear Martin,

Thank you for writing your comments regarding your recent trip to ultrasound at the Royal Victoria Hospital in Folkestone.

I will make sure to share your feedback with the department so the staff member is made aware of how positive you found the appointment with her to be.

Kind regards

Josh Page (Patient Feedback Co-Ordinator)

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