"Staff made such a daunting experience bearable"

Dear Nicd,

My name is Murdina MacDonald. I am the Lead Cancer Nurse for NHS Fife. Thank you for taking the time to share your experience of the care your mum has received at the Haematology Day Unit at Victoria Hospital. We greatly appreciate your kind words and thoughtful recognition of our staff. It means a great deal to the whole team.
We know that starting chemotherapy in a new setting can bring a lot of uncertainty especially when facing an already difficult journey. It's reassuring to hear that our team has provided the support, reassurance, and care that you and your mum needed. It means so much to hear that despite the demands of our busy unit, our staff provided the care and attention that made a real difference to your mum and your family. We know how important it is to feel seen and supported during such a challenging time, and we are grateful that our team were able to bring you comfort and reassurance

It is wonderful to hear how Leanne, Christina, Paddy, Fiona, and Annette, as well as the wider team, have made such a positive impact. We will ensure your kind words are shared with them and the entire department. Their professionalism, warmth, and dedication to patient care are what make the unit a place where patients and families feel safe and supported.

Your recognition of Annette’s friendly welcome and the caring nature of our nurses highlights the importance of every team member’s role in the patient journey. We are so pleased to hear that the kindness and knowledge of our staff have helped to make this difficult process more bearable for you and your mum.

Wishing you and your mum all the very best.

Warm Regards

Murdina