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"Excellent care for my baby girl"

About: Daisy Hill Hospital / Daisy Paediatric Ward Daisy Hill Hospital / Emergency Department

(as a parent/guardian),

At the time our baby girl was only 4 months old when she was admitted to hospital. She hadnt been well & I had seen 2 of our own GPs, been at OOH in CAH (the care we had was awful!) I finally trusted my own gut and brought her to DHH A&E.

The care she was shown in DHH straight from triage-a&e peads-then onto the peads ward was absolutely amazing. She was brought straight through & had been monitored constantly from she was in. I cannot fault any staff at all. After being closely monitored in A&E for 6hours we were admitted onto the paediatric ward. We had a side room with a bathroom which was fantastic as i didn't have to leave her to use the toilet. My daughter had to stay for 5 days. She had RSV & was on a feeding tube, oxygen, was constantly monitored & given pain relief regularly. The girls never stopped, the ward was so so busy but it didn't affect their excellent care! They always gave reassurance and explained anything that needed to be done. A big plus was that I was able to be fed on the ward as she was exclusively breastfed. Honestly, the food was fab. The service was excellent and all the girls were so helpful.

There was nothing I could complain about at all. Thank you so so much for taking such amazing care of my daughter. She is now almost 6months and hasn't looked back 😊
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Responses

Response from Lisa Small, Ward Manager ED / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 4 months ago
Lisa Small
Ward Manager ED / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 17/01/2025 at 17:01
Published on Care Opinion at 17:01


Thank you so much for your kind feedback. It means so much to us to know that you felt confident and happy with the care we provided for your baby daughter.

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Response from Sharon McElroy, Lead Nurse Acute Paediatrics, Daisy Hill Hospital, Children and Young People's Directorate, Southern Health and Social Care Trust 4 months ago
Sharon McElroy
Lead Nurse Acute Paediatrics, Daisy Hill Hospital, Children and Young People's Directorate,
Southern Health and Social Care Trust
Submitted on 20/01/2025 at 10:17
Published on Care Opinion at 10:17


picture of Sharon McElroy

hi Mummy Mc

Thankyou for taking the time to provide feedback. I am pleased to hear about the positive experience both you and your daughter had while on our children's ward. We strive to ensure everyone has a positive experience and our staff will be delighted to hear this feedback.

I am delighted to hear that your daughter is now 6 months old and is doing well. I wish you both well for the future.

regards;

Sharon

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