"Very confusing"

I am sorry to hear that that you had such a frustrating experience trying to reach us. I completely understand how difficult it must be, especially when you're already feeling poorly, and I sincerely apologise for the long wait times and lack of response.

We are currently experiencing increased demand due to the winter pressures, which has unfortunately led to longer wait times on the phone and slower responses through the Dr.iQ system. This is certainly not the experience we want for our patients, and I can assure you that our team is doing everything possible to manage the volume of patients while ensuring care is provided as quickly as possible. Your concerns are valid, and I appreciate your feedback. Patients should always feel supported and have access to the care they need. If you are still in need of assistance, please consider reaching out to our reception team directly, and they will do everything they can to get you the help you require.

Thank you for your patience and understanding during this challenging time. We care about your health and are committed to improving the experience for all of our patients