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"Children’s continence service"

About: Stepping Hill Hospital / Emergency Department Stepping Hill Hospital / Paediatrics Stockport NHS Foundation Trust / Children's Continence Service

(as a parent/guardian),

My Daughter has been suffering with chronic constipation and is being investigated ?cause.  We have had repeated admissions with faecal vomiting and had some scary experiences.  On my most recent contact to the continence service Sarah went above and beyond to get me some help for my Daughter who had also had two presentations to A&E over the weekend and discharged without treatment.  Sarah overheard my conversation with a colleague by chance and provided advice and also managed to get an urgent assessment from a Consultant on the paediatric assessment unit.  My child required urgent care and onward investigation and I am extremely grateful for Sarah’s efficient and effective approach.  Had Sarah not heard my conversation  things may have been very different for my Daughter.  

I must also add the team on PAU seem to have things running very smoothly and the communication from them post discharge has been outstanding.  They are easy contactable and all staff are very pleasant.  

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Responses

Response from Administrator, Children's Continence Service, Stockport NHS Foundation Trust 5 months ago
Submitted on 16/01/2025 at 12:35
Published on Care Opinion at 16:19


Thank you very much for your feedback. It's great to hear your positive comments. I will pass on your feedback to the service's involved and also Sarah. We wish you and your daughter all the best.

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Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 5 months ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust
Submitted on 22/01/2025 at 10:45
Published on Care Opinion at 10:45


Good afternoon,

Thank you for sharing your feedback about the support you have received from the Children’s Continence team. It is lovely to read about how the support from Sarah has enabled you to get the intervention your daughter needed. I hope she continues to improve and feels much netter as a result.

I can see the team have responded and have passed on your feedback to Sarah. Part of my role is also to share positive feedback across the Trust which I will do for you as well.

Kind regards,

Aoife Isherwood

Patient Experience Team

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