"Out of Hours Service"

I phoned 111 due to concerns with my son's breathing. My son was given an appointment to attend Douglas Street within 2 hours of calling. As soon as we arrived and were assessed, it was deemed that my son had to be admitted to hospital. The ambulance arrived to transport us there within 10 minutes.

All of this happened on a Sunday evening, and I was expecting to be waiting a lot longer than this due to the ongoing pressures on the NHS. All staff encountered, from the call handlers, the reception staff, the health care support workers and the nurses were all very caring and showed a lot of compassion and empathy during a very stressful and anxious time.

They made myself and my son feel at ease and made such a positive impact on our experience. Thank you.