"Warm welcome, friendly reassuring procedure"

Dear Geoffrey,

Thank you very much for taking the time to leave this lovely feedback about your experience of care at Heatherwood. It is pleasing to hear that our nursing and medical colleagues are successfully working well to keep delivering the outstanding levels of care we strive to enjoy every patient benefits from every single day.

I will pass on your feedback to the team involved in your care.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***