Today 14th January 2024 around 3:20pm, I was instructed by my GP to hand in my swab to the receptionist. The young woman was incredibly rude, and asked “what’s that?” I explained to her that I was instructed to hand it in reception. She asked for my date of birth and name, and asked “what’s room have you come from” she got some information from the GP and returned and told me to throw it in the bin and do another one as it was too late to hand it in today. She looked through three different cupboards to find a fresh swab, made her way back to reception, held the swab up and said to me “are you gonna get it or what? I can’t hand it to you through this plastic thing” (she meant the Perspex) my response to her was “you’re the one who work here, you must have an idea on how to hand over these to patience” she then stuffed it through one of the holes and told me that I should know what reception to hand it into. I asked what time is best, she said “anytime… erm, well anytime before 3”
"Great GPs, very poor receptionist. "
About: Bedford House Medical Centre Bedford House Medical Centre Ashton-Under-Lyne OL6 6HD
Posted via nhs.uk
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