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"Long Wait for A&E still waiting for MRI"

About: The Royal London Hospital

GP urged me to go to the nearest A&E as I was experiencing signs of a stroke.

I was seen for initial triage within 1 hour, then had to walk to another building to be seen by a doctor. It took over 1 hour and I had to be seen again (another hour of waiting). Had to walk back to the first building where I eventually had blood pressure taken, blood tests, CT scan with contrast, and ECG scan (these were done in the span of 3 hours). I was told I'd need to have a MRI scan, but they couldn't keep me there (it was overcrowded and they were concerned over possible infection).

What made things unprofessional was that the doctor only briefly came out to the waiting room and told me what medication they'd give me, but I didn't have time to write anything down or ask questions - I wasn't given a prescription. Then the nurse came to the waiting room, which was full of people, to remove the cannula, without any alcohol wipes and gave me some pills to take without explaining much. When I went to the Hospital pharmacy to pick up the medication, I was not allowed to even take a picture of the prescription and the pharmacist very quickly went through duration of treatment, dosages etc and I couldn't remember much.

I'm still waiting for a MRI appointment. The doctor said on the day that they would refer me to my local hospital.

Pros: Helpful doctors and nurses, but severely pressed for time.

Cons: overcrowding, having to go back and forth, lack of clear communication, pharmacy staff unprofessional.

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Responses

Response from The Royal London Hospital 3 months ago
The Royal London Hospital
Submitted on 17/01/2025 at 08:42
Published on nhs.uk at 08:43


Dear Patient,

Thank you for taking time to contact us with feedback about your experience at Royal London Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us.

We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0203 594 2040 or via email to bartshealth.familycontact@nhs.net

Kind regards

Central Complaints Team

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