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"GP abrupt, impatient and rude "

About: Amersham Vale Training Practice

Telephone appointment with Doctor to discuss test results. Before I could even briefly explain why I wanted to speak to her, she jumped in shouted me down, and cut me off mid sentence. I couldn't believe this was the same doctor I had spoken to a couple of weeks earlier! Rude and impatient. She was unaware she was on speaker phone and there were 2 other people with me who were also shocked that a doctor would speak in such a manner. I appreciate GP's must deal with a lot, but the way she spoke to me was unacceptable. Then at end of the conversation wished me a good day as if to compensate for her rudeness. I hope I never have to deal with this GP again

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Responses

Response from Amersham Vale Training Practice 3 months ago
Amersham Vale Training Practice
Submitted on 22/05/2025 at 11:09
Published on nhs.uk at 11:09


Dear Patient,

We are very sorry to hear you had a poor experience with the Practice, we strive to provide the best experience possible and regrettably we fell short this time. If you're open to sharing more details and would like to talk about this further, please get in touch with us - we'd love the chance to make improvements and hopefully regain your trust.

With Kind Regards,

Safiye

Medical Secretary

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