Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Service was second to none

Posted By craterez38

"Service was second to none"

About: University Hospital Hairmyres / Day Surgery

(as the patient),

I was at day surgery in Hairmyers University Hospital for eye surgery. The service given by the nursing staff, especially Marie and Rosaline was second to none. They were professional and caring. I felt completely safe and cared for. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 6 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/01/2025 at 17:11
Published on Care Opinion at 17:11

picture of Jennifer Montgomery

Dear craterez38,

Thank you for sharing your experience of University Hospital Hairmyres, Day Surgery.

I am so pleased to hear that you received such excellent care. It can be a worrying time attending hospital for a procedure and I am glad that Marie and Rosealine made you feel safe. This must have been very reassuring for you.

I look forward to passing on your kind words to the whole team, but especially Marie and Rosealine, who I am sure will all get a real boost from hearing your feedback.

I hope you are recovering well.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k