"So bad"

About: The Royal London Hospital The Royal London Hospital London E1 1BB

Posted via nhs.uk 5 months ago

I had an appointment for 10:30 with a midwife. Unfortunately, I was 5 minutes late and they didn't accept me at the reception. I really needed this appointment. They said it wasn't their business and to come in two weeks. This is unacceptable. Because the last time I had an appointment, I came on time, but I had to wait more than an hour before they accepted me.

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The Royal London Hospital

Submitted on 17/01/2025 at 08:40

Published on nhs.uk at 08:40

Dear Iryna Prokipchuk,
Thank you for taking time to contact us with feedback about the at the Royal London Hospital . We were very disappointed to hear about your experience regarding your appointment issue. We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0203 594 2040 or via email to bartshealth.familycontact@nhs.net
Kind regards
Central Complaints Team

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