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Pallative Care

Posted By Diseb74

"Pallative Care"

About: Palliative Care / Bassetlaw Specialist Palliative Nursing Team.

(as a carer),

Phoned Retford Pallative care at 9.40 am didn’t receive any help/advice despite having to phone another 3 times on hold during the day for my terminally ill Mother, told by receptionist that only one nurse was available for the whole area and was very busy and when she got time would get in touch.

Meanwhile my terminally ill mother lays in bed with constant pain needing specialist medication to ease that pain and had to wait most of the day until assistance was provided by Pallative care team, shocking service.

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Responses

Response from Robert Smith, Head of Service, John Eastwood Hospice, Nottinghamshire Healthcare 4 months ago
Robert Smith
Head of Service, John Eastwood Hospice,
Nottinghamshire Healthcare

Submitted on 20/01/2025 at 16:53
Published on Care Opinion at 16:54

Hi there,

my name is Rob Smith and I am the Head of Service at Bassetlaw Hospice. I'm so sorry to hear of your experience and that of your mother. This is not the level of care we would wish to provide. I am looking in to this urgently, but please do contact me to discuss. You can reach me at robert.smith4@nottshc.nhs.uk

best wishes

Rob

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Update posted by Diseb74 (a carer)

Thank you for your response, there was no reply to the last 2 emails at that address so is there a point to a 3rd email?

Response from Robert Smith, Head of Service, John Eastwood Hospice, Nottinghamshire Healthcare 4 months ago
Robert Smith
Head of Service, John Eastwood Hospice,
Nottinghamshire Healthcare

Submitted on 21/01/2025 at 10:20
Published on Care Opinion at 11:25

Good morning,

yes please do contact me. I'm afraid only your username here is visible to me so I cannot say if I have received previous emails. I am very sorry if they have not reached me. Please do contact me and I will take things from there

Best wishes

Rob

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