Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Provide absolutely faultless care to those in need

Posted By velakk89

"Provide absolutely faultless care to those in need"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as a relative),

My 82 year old gran was admitted to Au1 in Victoria hospital Kirkcaldy.

Every service from the initial NHS 24 call, non emergency ambulance paramedics that arrived to take my gran into hospital and all staff in Au1 have provided excellent care to my gran.

The care my gran received whilst in Au1 has been immeasurable with a special shout out to Tabona, Dee, Cara and Jen. My gran was delirious upon admission and is normally alert and orientated. They helped to show my gran kindness and compassion and patience. They went over and above to make sure she was cared for and calmed her down when upset.

They kept me informed through every step of her care, despite being an incredibly busy admissions unit. They helped to get the frailty team involved (Louise who was excellent) and the dieticians involved for her weight loss. From the second she was admitted to the second she was moved to ward 41 their level of care they provided to my gran was excellent.

This admissions unit often doesn't get the credit and recognition they deserve. The staff work relentlessly hard and still have a smile on their face and able to provide absolutely faultless care to those in need. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 6 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 15/01/2025 at 15:06
Published on Care Opinion at 15:06

Dear velakk89

Thank you for sharing your story on Care Opinion. I was sorry to read of your grans ill health, I hope she is now recovering well and feeling much better.

I see there were a few services involved in your grans journey of care, I reply on behalf of NHS 24.

I am so pleased to hear that your gran received such excellent care and was very well looked after, from your initial call to NHS 24 through to her admission to Ward 41. If you wish to share more information with me regarding the NHS 24 element of your feedback, then I could try and identify our staff who managed your call and share your Care Opinion story with them. We always ensure our staff see positive feedback to reinforce to them how valued their care is when people call our service.

You can contact me or the Patient Experience Team by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your story and please pass on our best wishes to your gran.

Kind regards,

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 6 months ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/01/2025 at 17:02
Published on Care Opinion at 17:02

picture of Marie Kennedy

Dear velakk89,

Many thanks for taking the time to share your feedback here on CareOpinion. I reply on behalf of the Scottish Ambulance Service. I echo Laura's sentiments above and am sorry to read about your gran's recent ill health and I do hope that she is feeling better. Likewise, I'm really delighted to hear that she received such excellent care. It is great to hear positive stories about the work our wonderful staff and partners provide and I'm sure all staff involved will be thrilled to hear such glowing feedback.

If you wish I can pass on the feedback to the paramedics directly. To do so we would need to know the date, time and address that the Ambulance attended and the patient's name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you and your gran all the very best and thanks again.

Kind Regards

Marie,

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Christina Fleming, Acting Senior Charge Nurse, Intensive care unit, NHS Fife 5 months ago
Christina Fleming
Acting Senior Charge Nurse, Intensive care unit,
NHS Fife

Submitted on 28/01/2025 at 09:50
Published on Care Opinion at 10:45

Dear velakk89,

Thank you for taking the time to share your experience on care opinion.

As the Senior charge nurse in Admissions unit 1, I am so pleased to hear about the kind and compassionate care my team delivered to your gran. I am glad the staff helped to reassure your gran and make her feel safe and that you were kept informed at all times during what I'm sure was a worrying time.

I will also let Tabona, Dee, Cara and Jen know of this lovely feedback as I know it will mean a lot to them.

I hope your gran is on the mend and recovering well.

Kind regards,

Christina

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k