Text size

Theme

Language

"Lloyds Clinical full of excuses Home Care"

About: Lloyds Pharmacy Clinical Homecare

If you are able to avoid this company then please try and do so, when the Glasgow base was open I never had a problem, now it's back down in England there is an issue every time before my delivery is due, and it's normally them saying that the prescription isn't there, it's not been signed, it's still with the pharmacist, just had them tell me that it won't come when scheduled as the van is full, but that was back tracked to a prescription problem again, Stop messing with people's lives!!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lloyds Pharmacy Clinical Homecare 6 months ago
Lloyds Pharmacy Clinical Homecare
Submitted on 14/01/2025 at 15:27
Published on nhs.uk at 15:27


Dear Amanda

Thank you for taking the time to leave a review and we are sorry to learn of the issues you have experienced with our service. We will ensure that this is investigated on your behalf to prevent this happening again.

We also understand that you spoke to a Patient Services Shift Leader yesterday evening and a medication delivery has been booked for you.

Please accept our apologies for any distress or upset this matter may have caused you.

Kind regards

Patient Safety and Complaints Improvement Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k